Citizenship and Immigration Canada
If you have forgotten or misplaced your password, our security measures do not allow us to recover it for you. By correctly responding to your recovery questions you can create a new password.
For more information on how your privacy is protected, please refer to our Security information page.
Please note that you must enter a valid e-mail address as CIC will use this e-mail to send you official confirmation messages.
If at any time you wish to change the e-mail address you registered with us, once logged into On-Line Services, you can use the "Manage Account" service link at the top of the page.